The SMS Inbox is where you'll find all your inbound SMS, including replies to campaigns, as well as one-to-one SMS conversations, including SMS forwarded to and sent from your email. It also allows you to start a new one-to-one SMS conversation or reply to an existing conversation.
Video introduction
Getting started
You can find the SMS Inbox by navigating to SMS > Inbox from the main menu.
In the left hand column, you'll see your recent SMS conversations, including the caller and tracking number the SMS was sent to. The search box allows you to filter conversations by the caller's number, tracking number or tracking number name.
Click on a sender to view the whole conversation in the conversation viewer:
For replies, you'll also see the user the SMS was sent by. If the SMS reply was sent by email, the email address of the sender will be shown.
Replying to an SMS conversation
You can also reply immediately to the conversation by entering text at the bottom of the conversation viewer and clicking Reply.
Next steps
You might also like to:
- If you don't yet have a mobile or SMS-enabled tracking number on your account, order a tracking number
- Start a one-to-one SMS conversation
- Create an SMS campaign