Modify the call flow of a tracking number

To modify the call flow of a tracking number, please follow the below steps.

1. Click on Numbers in the left-hand menu.
2. Click on the number name to access the routing.
   
   
   
   
3. If the call flow is not showing, select Call Routing tab in the number details pane
   
   
4. Enter the destination number where calls will be received
   
   
   
   
5. Toggle the switches on/off to activate or deactivate a feature.
   
   
   The available features are:
   
   Call Recording (including call recording preamble) - If the field is left blank or no custom recording is uploaded, the WildJar professional recording will be used by default. Click on the play button to preview the recording.
   
   
   
   You can also enter your own text and let our text-to-speech engine (Australian voice) do the talking.
   
   Timeout - The number of seconds (between 5 and 60) before a call is considered unanswered. If voicemail is enabled, it will be played after this timeout. The default timeout if this is not activated is 25 seconds.
   
   
   
   Call Whisper - This message will be played to the destination handset immediately when answering a call.
   
   Voicemail and Call Alerts - Enter your own text and it will be transformed into speech or enter the URL of a hosted MP3 file. The maximum length for text-to-speech is 250 characters.
   
   You can also select whether you want to receive missed call alerts, all call alerts or not receive alerts at all. You can enter as many email addresses or mobile numbers as you like.
   
   
   
   To remove an email recipient or SMS recipient, click on the contact email or phone number.
   
   
   
   
   
6. You can also activate advanced features 🌶️ by toggling the buttons on in the top right.
   
   
   
   The available features are:
   
   Friendly/Branch Name - A descriptive name for your call flow or answer point location. For example, "head office". Useful to identify a call flow if you're sharing routing between numbers.
   
   
   
   Force Caller ID - Override the caller ID displayed on the destination handset with any tracking number on your account. This is useful to quickly identify that an incoming call is from your tracking number. This will not affect the Caller ID shown in the Calls reports.
   
   
   
   Share Call Flow - Replace the call flow of the current number with another tracking number in the same account. If the current call flow is shared, you can create a new call flow for this tracking number only.
   
   
   
   
7. Click Save.