Question
How are missed, busy, and abandoned calls measured?
Answer
Missed, busy and abandoned calls are the three different kinds of missed call statuses recorded in the WildJar system.
| Call Status | How it is measured |
| Missed | The call has not been answered (by a person or the answer point phone system) before the missed call timeout. |
| Abandoned | The caller has hung up before the call is answered (by a person or the answer point phone system) and before the missed call timeout. |
| Busy | The call has received the busy signal from the answer point or the answer point's network. |
By default, the missed call timeout is set to 25 seconds but this is fully customisable in the call flow settings.
Please note: If an automated recording, IVR menu or phone system picks up the call, it will be considered answered by our system and not route to voicemail or an overflow transfer.