If you no longer require a tracking number on your account, it can be decommissioned easily from within the WildJar dashboard.
If a number has been decommissioned within the last 24 hours and is still showing on your account, you're able to request reactivation of the number.
Warning: Decommissioning a tracking number removes the number, routing and any associated call records from the dashboard. Remember to export any data you need to keep before decommissioning a number.
Decommissioning a tracking number
Please follow the below steps to decommission a tracking number:
- Click on Numbers in the left-hand menu.
- Click on the number name you want to update.
- Click Number Details from the number details pane.
- Click on the red bin icon in the top right hand corner of the Tracking Details pane.
- Confirm that you wish to permanently decommission the number by clicking Delete.
Once the number has been decommissioned, the number will firstly be deactivated for 24 hours. During this time, you will still have access to call data and be able to request reactivation of the number.
After 48 hours, all call data will be archived and the number placed into a quarantine process.
Reactivating a tracking number
If you've decommissioned a number within 24 hours, the tracking number will show as Decommissioned on your account as below:
To request reactivation of a tracking number, please contact to our support team asking for the number to be reactivated and include the below information:
- Tracking number
- Account number
- Account name
Numbers decommissioned more than 48 hours ago may still be available for reactivation by special request, please contact our support team for more information.